Studio Policies
Cancellation Policy:
Cancellation of private and duet appointments must be made within 24 hours otherwise a full session will be deducted from the participant's account.
Cancellation of group wellness classes must be made within 15 minutes otherwise a $10 late cancellation fee will be deducted from the participant's account. Cancellation of group pilates reformer class must be made within 4 hours otherwise a $15 late cancellation fee will be deducted from the participant's card on file. Late cancellations and no-shows are drawn around the 10th of the month for any missed classes the previous month.
Late Policy:
Students arriving more than 10 min late will be subject to late-cancel should the studio have a waitlist and a waitlisted student is present to claim the late student's place in class.
Purchase Policy:
Purchases must be made with credit or debit card or ApplePay. Sunna does not keep cash on premises.
Return/Refund Policy:
Full-priced purchases may be returned within 2 weeks of the date of sale for full refund. Returns made after the 2-week window will be returned for studio credit to the client's account. Returns must be unused and returned in new condition.
Promotional sales will be refunded only for the value they were purchased at.
Discounted items may be returned within 2-weeks only for studio credit.